Atom, the UK’lenses first bank built for only mobile, has partnered by using user-generated content podium Reevoo to drive better transparency, strengthen customer interaction and guidance prospective customers come up with informed choose decisions.
Using Reevoo's system, Atom collects critical reviews for its Preset Saver akun and Mortgage products. These types of reviews are and then displayed on Atom's online business, and have really been included in a number of customer marketing and sales communications including must be and social networks. This service presenting aligns direct with Atom's primary purpose – to be able to redefine the link customers get with their income.
Atom uses that myReevoo portal to easily access customer testimonials and collect valuable buyer data along with insights. Additionally use Reevoo's Swift Response system to identify plus respond promptly and transparently for you to negative reviews and customer queries.
These a number of Reevoo services contain enabled Atom attain encouraging results:
- 96% of those surveyed say they will recommend Atom bank
- 9.1/10 status for Atom's Restored Saver account
- 8.5/10 regarding Atom's Mortgages
- 17% review response rate (lots of reviews printed per assessment request email sent)
Commenting at the partnership, Michael Sherwood, Mind of Client Experience in Atom bank, said: “”Put only, Reevoo helps Atom realize what verified purchasers think about our products, providers and brand name.
We use Reevoo's foundation and remarks capabilities to inquire specific concerns about the activities we provide, in which in turn, yields insight who ensures what matter to make sure you customers are wholly understood. All of the insight we all gather will be used to educate our business about what discovered do, to really make the things that question most so that you can customers, best of all.”
Jonathan Callcut, CEO with Reevoo, said: “It's motivating to see the latest brand of mortgage lenders emerge, constructed to be challenging that is a to pay better attention to their buyers. And it's exciting for us to become working with the business leading the way.”
“We pray our assistance continue to guide Atom understand the requires of their users in greater detail, and that we congratulate these products on the positive feedback they have perhaps received all ready. Their state of the art scores usually are an example of just what exactly organisations is able to do when they earn customers a true priority.”